davedude wrote:i got an email from lego...i asked why it was so expensive in canada compared to the USA, since our moneys (SP lol) are more...heres their reason(run-around)...
Thank you for your contacting us regarding the prices of LEGO® products.
Dave, we're so happy to hear you're a huge LEGO fan! Hopefully, the information below will explain the pricing differences for you.
I would like to explain that the Company has not historically changed retail prices as local currencies fluctuate, and recent developments with the Canadian dollar have not dramatically altered the fixed costs of doing business in Canada. With headquarters in Europe, the LEGO Group reports its financials in Danish Kroner, and maintains a manufacturing cost base fixed in Euros. The prices of LEGO products vary around the world, and are determined by careful evaluation of local factors such as government taxes, transportation costs, exchange rates, market conditions and the cost of doing business. It is, therefore, inaccurate to look to U.S. pricing as a means of measuring anticipated Canadian price equivalencies.
I want to assure you that the LEGO Group does everything it can to deliver the best possible quality, value and play experience to our consumers at competitive prices in all of the 130 countries where we do business. We wish you many more happy hours of creative building with LEGO brand toys in the years to come.
Thank you again for contacting us. Dave, if you have any further questions, please feel free to reply to this email or call one of our friendly Customer Care Advisors at 1-800-835-4386 (from within the US or Canada) or 1-860-749-0706 (from outside the US or Canada). We are available Monday through Friday from 8AM - 10PM EST and Saturday through Sunday from 10AM to 6PM EST. Please have your reference number handy if you need to get in touch with us: 0#############
LEGO Consumer Services
I have to call BS on LEGO for that letter. While it can explain why an item costs more on the shelf in a Canadian store, it doesn't explain why it costs me more when I order an item from S@H which is based in the US. I talk to the same customer service rep as a US customer, the item comes off the same shelf as one going to a US customer and ships from the same location, but I have to pay more. I won't grump about shiping cost, sales taxes and other things that are beyond the control of the company, but when they jack up the list price solely based on the destination of the package, I think I am rightfully pissed off.
When S@H first moved their operation out of Canada to the US the first few catalogues had everything priced in US dollars. Too bad they cannot go back to that much fairer system.