Update: Seems like there is light at the end of the tunnel after all. It took 3 emails from unbornchikken to LEGO for this response (this was resolved in the US):
“I am sorry to hear you are having stability problems with your LEGO set. I know how frustrating it can be when a model falls apart during play. We are aware of the issue and have a kit that we are sending out to you via mail. This will take 7-10 business days to arrive.
If after this, you still have problems or need some bricks replaced please get in touch with us again and we will be very happy to help. It would be best to call one of our experts on the free (from landlines) phone number 1-800-835-4386 (8am – 10pm Monday to Friday or 10am – 6pm Saturday to Sunday).”
LEGO Direct Consumer Services wrote:Thank you for contacting us on 05/04/11 regarding the quality of LEGO® toys and products.
We would like to explain that LEGO building bricks are designed to have a sufficient amount of 'gripping ability' or 'tension' between them so that after a model or creation is built, it will stay together and can be played with over and over again. The bricks do tend to loosen slightly after they have been snapped together and taken apart several times. However, the bricks should not loosen so much that the model falls apart when you pick it up.
Included are the pieces that you need to improve the stability of your LEGO Shuttle Adventure.
If you need any other assistance please contact Consumer Services directly at 1-800-835-4386, Monday-Friday 8am - 10pm ET. Please know that consumer satisfaction is of the utmost importance to us.
On behalf of the LEGO Group, please accept our best wishes.
LEGO Direct Consumer Services
Since its release in 2010, 10213 Shuttle Adventure has proven to be very popular! Although the model was designed for a 16+ target audience, our consumer call center has brought to our intention that many younger children have been building and playing with the model. As a result, the Direct team has decided to look at the model once more to see what changes could be made in order to provide a better build and play experience for a slightly younger target audience.
10231 Shuttle Expedition may look similar to Shuttle Adventure in many ways, however its build is very different and offers several advantages.
- The fuel tank has been reinforced with supports to strengthen the assembly
- The landing gear is strengthened to function better across many different floor types
- The Cargo doors can now be more rigorously opened and closed
- The entire build has been reworked to limit opportunities for misplacing elements
- Astronauts now have wigs in addition to their helmets (1 male, 1 female). Face prints are also different.
- The new set now has 1,230 elements
- New Satellite can be securely positioned on the new mechanical arm
10231 Shuttle Expedition has already gone on sale in LEGOLAND Billund and will soon be available across all LEGO brand retail stores and on LEGO.com.
LEGO Direct Team
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