Solo wrote:via the Ambassadors forum el Stevo wrote:I've spoken with the head of the quality department, and he's let me know that they're aware of the issues and 'cracking down on it'. The extended line (keychains, magnets, games (but not LGS), etc.) is in a different supply chain and therefore not our regular production facilities. the people in this group and now being watched like hawks to get the issue fixed. The current state of these products are hopefully just an abberation that will be fixed soon.
Draykov wrote:I am writing to express concern over quality issues I have experienced with LEGO product recently, specifically as they relate to certain minifigures. I have found that minifigures in sets like the Vintage Minifigure Collections (852331, 852535, 852697, 852753 and 852769), minifigure packs in the Castle and Pirate play-themes (852271, 852272, 852701, 852702, 852747, 852921, 852922), as well as the series of collectible minifigures (8683 and 8684) have been of inferior quality.
As an “Adult Fan of LEGO” with a young daughter who also enjoys LEGO, I find this trend very disconcerting. I am very pleased that minfigures available in traditional play-theme sets and buckets have not shown the same degradation in quality, but figures from these other sets listed above tend to be brittle, more translucent, and loose at the joints. From time to time I have noticed misaligned decorative printing. It is clear that noticeable sections of plastic have been removed from the inside of the arms of these figures, presumably as a cost-cutting measure, leaving large, unsightly indentations.
The opportunity to acquire more minifigures in this fashion is a great idea. Minifigs are very popular among the LEGO fan-base. The execution, however, has been very poor given the overall lack of quality in these offerings. I am starting to lose faith in LEGO’s commitment to Ole Kirk Kristiansen’s motto: “Only the best is good enough.” Is the LEGO Company aware of these quality issues? Are efforts being made to correct these issues? How does TLG respond to the notion that it is currently selling an inferior group of products? Does TLG still retain a dedication to quality?
LEGO bricks have brought many hours of creative and enjoyable play into our home. That said, I feel like the company I have had little reason to question over the past several decades is now going down a path that may cause me to ultimately cease purchase of new LEGO product.
LEGO Customer Service wrote:Thank you for contacting us regarding the quality of LEGO® toys and products. We apologize for the delay in responding to your email.
We always appreciate and value feedback on LEGO products, especially from passionate enthusiasts. We regret that you feel the quality of some of our new minifigures is not in line with your expectations. We want to assure you that we are still using the same manufacturing processes that we have always used to make sure that we have consistency and quality in all our products. Quality will always be the number-one priority at The LEGO Group and we have many employees all around the globe whose sole responsibility is to insure manufacturing excellence.
Your feedback has already been shared with the relevant teams, who use consumer comments in designing and producing future items. Since we have not seen the types of issues you described in our inspections of product samples, our Quality Department has asked if you would assist them with their investigation of your concerns by returning some of the minifigures that caused the disappointment mentioned in your email. We have enclosed a self-addressed stamped envelope for your convenience. In appreciation of your assistance, a $50 gift card is also enclosed which we hope you will enjoy spending on a new set of your choice.
Our continuing commitment and efforts to make our products safe and fun for children are inside every toy we produce. Working together with caring parents like yourself, our shared reward is the unlimited hours of safe and happy playtime families enjoy and expect from us. Again, thank you for sharing your concerns about LEGO products with us.
Please get in touch if you need anything else. It's free to call our experts at 1-800-835-4386(Monday through Friday, 8am to 10pm and Saturday & Sunday 10am to 6pm EST) or you could go to http://www.LEGOshop.com.
LEGO Consumer Services
LEGO Customer Service wrote:We want to assure you that we are still using the same manufacturing processes that we have always used to make sure that we have consistency and quality in all our products.
LEGO Customer Service wrote:Quality will always be the number-one priority at The LEGO Group
LEGO Customer Service wrote:Since we have not seen the types of issues you described in our inspections of product samples,
LEGO Customer Service wrote:We have enclosed a self-addressed stamped envelope for your convenience. In appreciation of your assistance, a $50 gift card is also enclosed which we hope you will enjoy spending on a new set of your choice.
legodavee123 wrote:One other tidbit of information that I heard ...
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