That has happened to me once, I bought Count Dookus Solar Sailor back in january when it came out and was missing dookus hair, ordered it online, waited about 3 months, then called customer, and after about an hour of waiting I got somewhere, I had to send me receipt, and about 4 weeks later I got the part.
again it happened with the Republic Attack Shuttle in may, I was missing all the parts for mace windu, except for a lightsaber blade, called, again I need to send my receipt, got the parts 2 weeks later, and a bill of $5.00, I could of just bought him off of BL for less.
Alexandra , sleeping sand, silent cloud, touch me
So I sing a song of love, Alexandra
Hum hum hum...calls me
So I sing a song of love for Alexandra, Alexandra, Alexandra